Family support services

Our experienced team of specialists within our Family Support Services include social workers, counsellors, children’s workers, therapists and spiritual support staff to help patients and their families adjust emotionally, spiritually and practically, at any stage of illness. Working with individuals or groups, our Family Support Services provide a variety of approaches to care for our community, including bereavement groups, children and young people’s services and spiritual care.

Bereavement support

Bereavement support

Bereavement support is one of our Family Support Services which we provide to our patients and their family, friends and carers. We are here to support you following a bereavement, if you need it.

Find out more.

Bereavement Help Points

A community based drop-in service model where all people who are bereaved are welcome. It’s a space to meet and talk with others who may be experiencing similar thoughts and feelings, in an informal and supportive setting.

Find a Help Point near you.

Children and young people's bereavement

Our therapeutic practitioners and therapeutic social workers support children and young people’s bereavement, and help them to explore, express and process their grief.

Find out more.

Sky Kids FYI - Lifecycles

We are proud to be featured in the latest episode of Sky Kids FYI, in a film entitled ‘Lifecycles.’

The team filmed at the Hospice, exploring our Interactive Nature Trail with Lucy, whose dad was cared for on our Inpatient Unit, and Julia Davidson from our Family Services Team. The film is a welcome iteration of our vision of a society where death is a part of life, and the importance of destigmatising death and dying for children and young people.

You can watch the full episode of FYI on demand via Sky News YouTube, Sky Kids, and the First News website.

Read the transcription

Walking in nature, you can see the plants growing and then at some point they go back to the Earth making room for new life. It’s like a big circle of life showing us how everything is connected and that life changes.

I’m here in the grounds of Dorothy house Hospice Care, near bath, and there is so much nature here. They’ve opened a unique nature trail to the public which they hope will reduce people’s anxiety about death.

A hospice is a place where people who are very sick or nearing the end of their lives can receive care and support they’re designed to be peaceful and patients are made to feel as comfortable and pain-free as possible. Hospices also help their families.

Joining me on the trail today is Lucy. Her dad, Kevin, had cancer and came to stay in the hospice during his final days.

So what would you say is your favourite part of the ground?

My favourite area would probably be the fireflies because each one is dedicated to a different person who have died here. So last February my dad died here and when they put in the new fireflies, one’s dedicated to him so it’s really nice to just be alone in the woods and be able to grieve him.

How did the hospice help you personally?

They did so much I mean before he even died we spend hours in craft rooms making different bows plates and it’s nice to just be able to look at them and remember everything we did together and then after he died I was still receiving counselling but then I also got offered to go to teen groups it’s just nice to be able to have someone to talk to who is there to know what I’m going through.

Did people want to talk about your dad and what you’ve been through?

Most people were very hesitant they didn’t want to make me upset or bring up something when they thought it might trigger me.

I’m here with Julia Davidson who is Lucy’s counsellor. So how important is it that we know how to talk about death?

It is really really important especially for younger people to have been exposed to the kind of language we use around death there are lots of things that you probably shouldn’t be saying such as or it will get easier or you need to stay strong now you’ll be fine those sort of things are really not very helpful but saying look I’m really sorry what do you need you know do you want to to talk about it everybody deals with it differently and that’s why it’s so important to continue talking to them and sort of finding out where they’re at with their emotions.

So we’re finishing our walk under this amazing tree isn’t it weird that like trees live longer than us?

I know like these have been around for hundreds of years. Trees are often associated with the memory of loved ones although they cannot be seen we
know they are still there.

With your dad’s death do you believe that?

Yeah, I mean they’re not here but they’re still with us.

Yeah, it feels like that because you have all these memories of them so it feels like you know they’re still there with you.

Yeah, for you they’re still there they’re still in your everyday life.

Spiritual support

Spiritual support is an integral part of our care and is available for patients, families and loved ones – those of faith and no faith – from the point of a palliative diagnosis, through death and bereavement.

Our Spiritual Support has two main functions at Dorothy House:

  • Support for patients, families and carers
  • Support for the community – training and guidance

More information

Community groups

Our Community Groups are based across Bath and North East Somerset, Somerset and Wiltshire.

We offer a wide range of groups that meet during the week and at weekends, virtually and in person. Some groups are for patients, some for carers, some for family and some for all three!

More information

Emotional and psychological support

Living with a life-limiting illness is emotionally challenging for everyone. Individuals and families have their own resources and resilience, but sometimes it can be helpful to talk to someone outside the family. We offer patients and their loved ones a safe supportive space and the time to talk when they need it most.

More information

Wellbeing spaces to reflect in nature, or to find serenity in grief

Partnership with Wiltshire Wildlife Trust on spaces to reflect in nature

Our partnership with Wiltshire Wildlife Trust embeds our commitment to connecting the grounds at the Hospice in Winsley to the Kennet and Avon canal path in the valley below. Here, we share the difference ways the Hospice offers a space to reflect in nature

Discover more.

Dedicate a light on a Firefly to celebrate the life of a loved one

Dedicating a light on a Firefly is a wonderful way to celebrate the life of a loved one and reflect through a time of remembrance. The Firefly lights are your space to visit whenever you wish. Both here in the woods at Winsley House, or via our 24-hour webcam, connecting you with our serene woodland space, alight with Fireflies wherever you are.

Dedicate a light.

Interactive Nature Trail at the Hospice in Winsley

Our Interactive Nature Trail is the next step in our ambition to open up the site to anyone wishing to find a wellbeing space to reflect in nature, or to find serenity in grief. Families can get stuck into our augmented reality app, discover the extraordinary habitats of our resident creatures, and learn more about the natural cycles of life and death.

Explore Nature Trail.

Creative therapies

Creative arts in a palliative care setting is a powerful and effective way of addressing the practical, psychological, social and spiritual issues a patient and their family may face throughout their journey of illness. The Creative Arts Team gives patients and their families the chance to explore a variety of creative arts and use various techniques to give them a focus and diversion at a difficult and emotional time.

More information

Support for family, friends and carers

It can be extremely rewarding but we also recognise that it can be challenging helping a relative or friend go through difficult times, and it is important to ensure you have the right support too. All of the teams at Dorothy House are able to provide support to family, friends and carers of patients in our care.

More information

Social work

Our Social Workers can support patients, their families and carers with many of the practical areas of life that having a palliative care diagnosis can have an impact on, and also provide emotional support where needed too.

More information

When someone has died

Whatever you are feeling when your loved one has died is natural. Take your time and don’t rush. Often, everything will feel extremely overwhelming and busy regardless of how prepared you may have thought you were.

We share information about what to do immediately after a death, support for funeral planning and bereavement resources for you and your loved ones.

More information

Safeguarding

Dorothy House is committed to safeguarding every adult and child who uses our services. We work in an open and transparent way and encourage staff, volunteers, patients and families to raise any concerns about wellbeing.

More information

The Dorothy House Podcast

At Dorothy House, we provide outstanding palliative and end of life care to patients in our community. Listen to our podcast where we chat through those difficult conversations around death and dying, bust myths around hospice care, and shine a light on the services we provide. Grab yourself a cuppa and join us.

We have listed four podcast episodes below which discuss our bereavement support services, creative therapies at Dorothy House, social work in palliative care, and the psychological support available for both adults and children within our Family Support Services.

Dorothy House Podcast

Psychological support for both adults and children

Psychological Support Lead Anne Montague shines the spotlight on how our Family Support Team are there to ensure that no one faces death alone. In this episode, Anne’s joined by Senior Social Worker Rachel Burns to talk about the importance of psychological support for both adults and children.

Listen here.

Bereavement Services

In this edition, Anne is chatting with Bereavement Service Co-ordinator Linda Owens about the different types of bereavement support we offer at Dorothy House, the process of grief, and how we all experience it differently.

Listen here.

Social Work in Palliative Care

Psychological Support Lead Anne Montague shines the spotlight on how our Family Support Team are there to ensure that no one faces death alone. In this episode, Anne’s joined by Senior Social Worker Rachel Burns to talk about the role that social work plays in a palliative care setting, and how the team support patients and families. Listen here.

Creative Therapies at Dorothy House

Psychological Support Lead Anne Montague talks to Creative Therapies Co-ordinator Ros Gardiner about the power of Creative Therapies for patients and families. Ros tells us about the types of creative therapy we offer at Dorothy House and how we’ve adapted these services throughout the pandemic, as well as sharing some very moving stories. Listen here.